Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@sheisme.com
You can click ‘Change Password’ on ‘In My Account’ than Edit Profile. Here you will be able to change to a new password.
To reset your password, click “Forgot password” on the sign in page. You'll be required to enter your email to receive password reset instructions. For further assistance, please contact our Customer Service Team.
Changing your details in your account is fast and easy. Once you log into your account you can: -Change your password -Edit/Add shipping address -Set up your account -Comment/Delete storing items -Add your measurements Note: Currently, we are unable to change/update our customers' email addresses. If you don't have orders or finished everything in previous orders, you can delete your account first and create a new one with new email address. If you have unfinished order(s), please remember your order number and we suggest you contact our Customer Service Team to delete your email address after you receive your order(s). Then you can create a new account with new email address.
Orders can be checked via "My orders". Note: On our site, accounts can be registered by customers' email, Facebook account, or Google account, respectively may be generated 3 different accounts. Please find out under which account you made the order, and make sure you log in to the correct account.
If you haven’t paid for your order, Your can be canceled or changed in your account. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery. *One free return per order. For expedited assistance, please contact our Customer Service Team via Livechat within 3 hours after order was placed. Please note that for orders which are ‘dispatched’ or ‘shipped’, we cannot edit or change the items anymore.
If you have not paid for your order, You can edit the shipping address in your account. Once you have already paid for your order, please contact our Customer Service Team via Livechat within 3 hours after order was placed. Please note that for orders which are ‘dispatched’ or ‘shipped’, we cannot change the shipping address.
You have 30 days from the delivery date to exchange items. Items must be in new condition, with tags and liners attached. If the item(s) you would like to receive in exchange is not available, by default, your request will be processed by issuing the customer account with an online store credit, or you can request a refund that goes back to your original payment method. For expedited assistance, please contact our Customer Service Team. All exchanges may take up to 5 business days to be processed, once our warehouse receives the return items. All exchange packages must be completed within 2 weeks of submitting the request - the item(s) will be released after the hold period. *One free exchange per order.
For expedited assistance, please contact our Customer Service Team via Livechat at your earliest convenience. We are pleased to serve you!
Orders placed using a discount code of 20% or higher are FINAL SALE. NO EXCEPTIONS. Please note: items that qualify for final sale are sold below cost. Discounting items this low is very rare. Because of this, we do not accept any returns on final sale items. We hope you understand our position. If you have any questions regarding our policy, please contact our Customer Service Team.
Please note that once your order has been shipped and in transit, we will not be able to update the shipping address. If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you. If the original address is invalid, your package will be returned to our warehouse. You can contact our Customer Service Team via Livechat with the order number. We are pleased to serve you!
Please note that we are only able to deliver to PO Boxes via expedited shipping, NOT express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
All orders will take up to 1 to 3 business days to be processed and shipped. The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
All orders will take up to 1 to 3 business days to be processed and shipped. The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
Please note that for many carriers the tracking information will not update once the package has left our warehouse and is on route to its destination. In this case we kindly ask that you wait patiently for your order to arrive. All estimated delivery dates are valid regardless of the tracking information updates.
If your package tracking marked as ‘Delivered’ by the local postal service. Please check with your neighbors and family to see whether they have collected the item for you. If your order detail filled out incorrect delivery address or need further assistance, please contact our Customer Service Team. We are pleased to serve you.
We’re apologized that you received a damaged or defective item, Please contact our Customer Service Team. We are pleased to serve you.
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item. Please contact our Customer Service Team. We will try to sort it out for you.
Some orders may arrive in separate packages. You can check the confirmation email to see if your order will arrive in multiple packages. If you have not received your entire order by the expected delivery date, please contact our Customer Service Team to get help.
We offer one free return or exchange per order. Need further assistance, please contact Customer Service Team. We are pleased to serve you.
We will issue a refund to your original payment bank or our member shopping coupons within 3 to 10 business days. Once we receive the return package and determine that it's eligible for a refund. This is depending on the refund option you choose. Please note that coupons can not be returned or exchanged. Thank you for your patience and understanding.
The size chart serves a general guideline for helping you find your right size at our garments. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service Team. Please include your bust, waist, and hip measurements with your note and we’ll help you out.
Yes. You can choose different colors or sizes of the tops and bottoms to design by your own.
To provide a better fit, we have listened to customers and constantly seeking ways to improve our products and optimize our size chart. If you have any questions about fit or need help selecting your size, please don't hesitate to contact our Customer Service Team.
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