Delivery Terms
Delivery Terms
Shipping Policy
SHEISME offers domestic and international shipping from our facility in California.
Shipping rates, delivery estimates, and available shipping options may vary based on your location and the items in your order.
Order Processing
In-stock items typically process within 1–3 business days, Monday through Friday, excluding U.S. holidays.
Pre-order and made-to-order items will show an estimated ship date on the product page once a size is selected.
Orders begin processing after payment is confirmed.
After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with tracking information.
Domestic U.S. Shipping
Available shipping options at checkout may include:
Standard Shipping: Estimated 5–8 business days
Express Shipping: Estimated 3–4 business days
Free standard shipping may be available for U.S. customers when stated on eligible promotions or product pages.
International Shipping
We ship worldwide.
International shipping rates and delivery times are calculated at checkout.
Please note that customs duties, taxes, and import fees are not included in the shipping cost. These fees vary by country and are the responsibility of the recipient.
SHIP-NOW Items & Office Pickup
At SHEISME, select products are available for immediate purchase and are marked as In-Stock, Ship in 24 Hours, or SHIP-NOW.
All products marked SHIP-NOW can be shipped directly to you or picked up at our Tustin office by appointment only.
Office pickup is available at:
SHEISME Office
1785 Flight Way
Tustin, CA 92782
You must call first to schedule a pickup appointment before visiting.
Phone: 1 (800) 882-2128
Email: support@sheisme.com
Shipping Options for SHIP-NOW Items
Standard Shipping: Estimated 7–10 business days. Available for most eligible SHIP-NOW items.
Expedited Shipping: Estimated 3–5 business days. Available for select styles; additional fees may apply.
Office Pickup: Available by appointment only for products marked SHIP-NOW. We will notify you by email once your item is ready for pickup.
Order Verification & Security
To help prevent fraudulent activity, some orders may require additional verification.
If verification is needed, our team will contact you by email. Order processing may be delayed until the requested information is confirmed.
Tracking Your Shipment
All shipped orders include tracking information.
Tracking updates depend on the carrier and may take 24–48 hours to appear after the package has shipped.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
SHEISME is not responsible for delays, delivery issues, or lost shipments caused by incorrect or incomplete addresses provided at checkout.
Contact Us
Our customer care team is available to help with shipping, pickup, and order questions.
Office Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Phone: 1 (800) 882-2128
Email: support@sheisme.com
Address: 1785 Flight Way, Tustin, CA 92782
Customer Care Representatives and live agent chat are available:
Monday–Sunday, 8:00 AM–4:30 PM PT
