Return Policy
Return Policy
We want you to be satisfied with your purchase.
If you need to return an item, please review the guidelines below.
Return Eligibility
-
Items may be returned within 30 days of the delivery date.
-
Returned items must be in new, unworn, unwashed condition and include all original packaging and tags.
-
Items that have been used, damaged, altered, or are missing components may not be eligible for a refund.
Non-Returnable Items
Some products may be marked Final Sale.
Final Sale products cannot be returned, exchanged, or refunded.
How to Initiate a Return
To request a return, please contact our customer support team with your order number:
We will provide instructions and a return label (if applicable).
Return Shipping
-
U.S. customers: A prepaid return label may be provided for eligible orders.
-
International customers: Return shipping costs are the customer’s responsibility unless otherwise stated.
-
Original shipping fees are non-refundable.
Refunds
-
Refunds are issued to the original payment method after the returned item is received and inspected.
-
Please allow 3–7 business days for processing.
-
Refund amounts include the product price but exclude any original shipping fees.
Exchanges
Exchanges may be available for the same product in a different size or color, depending on inventory.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery:
📧 support@sheisme.com
Customer Support
If you have questions regarding returns, refunds, or product issues, we’re here to help.
📧 support@sheisme.com
Business Hours: Monday–Friday, 9 AM – 5 PM (PST)
